International Symposium

Mayo Clinic's Model: The Mission, Management Principles and Commitment to Putting the Patient First

May 23-24, 2013
Phillips Hall, Mayo Clinic, Rochester, Minnesota

Mayo Clinic has been dedicated to international collaboration for over 100 years, starting with the Mayo brothers, who traveled throughout the world to share medical practices and learn from others. We are honored to continue this tradition with you.

Mayo Clinic is pleased to announce a two-day symposium for international medical leaders designed to provide in-depth exposure to the mission, values and systems that have made Mayo Clinic a recognized leader in medicine worldwide.

Participant comment: "The program was very well organized."

Mayo Clinic senior leadership will share insights on:

• The value principles that make up the Mayo Model of Care
• The business and management systems that support Mayo's integrated practice
• The culture of service excellence that sustains Mayo's ranking as one of the best hospitals in America

Through presentations, tours, open discussions, and question and answer sessions, participants will gain a cohesive understanding of Mayo Clinic's integrated model of health care delivery.*

Whatever your role in health care, we hope you'll find value and new ideas at the symposium. We expect to learn as much from you as you do from us.

Intended Audience. The conference is intended for international clinicians, health care executives, administrators and business leaders. Participants should be able to understand English.**

Program highlights: The Mayo Clinic Model of Care

Welcome From Mayo Clinic Executive Leadership

"The topics perfectly matched my interests."

Model of Care Elements

Teamwork

• History and Traditions
• Culture, Leadership and Organizational Alignment

Respect

• The Mayo Clinic Patient Experience
• Professionalism and Ethics

Innovation

• Mayo Clinic Center for Innovation
• A Case Study in Practice Redesign

Culture, Quality, Scholarship

• The Latest from the Clinical, Research and Education shields
• Orchestrating the Clues of Quality

*The program's topics may vary slightly.

**Depending on language needs, interpreting service may be available for an additional cost. Please inquire with Melissa Goodwin at goodwin.melissa@mayo.edu.

Social event

Reception and dinner event for sharing expertise and insights

Breakout sessions

Optional small-group discussions, tutorials and workshops

• Commitment to Safety
• Human Resources and Performance Management
• Internal Marketing: Building and Sustaining Mayo's Organizational Culture
• Leadership and Organizational Development
• Professionalism and Ethics Workshop
• Quality Education Curriculum Construct at Mayo Clinic and Enabling Staff-Driven Expertise
• Simulation Center Demonstration: experiential communication training utilizing simulation methodology (physician-to-patient communication skills)
• Systems and Procedures: Internal Business Consulting and Systems
• Teamwork is Real: A Practicum

Tours

Small-group tours for a direct experience of Mayo Clinic's patient care systems:

• Mayo Clinic Pediatrics
• Inpatient ward at Rochester Methodist Hospital (part of Mayo)
• Campus tours exploring Mayo's historical roots, as well as Mayo Clinic's design philosophy for a healing environment. Includes the International Patient Hospitality Center.