Conflicts are a natural and inevitable part of workplace relationships. To reach resolution, consider these tips: 1. Think about what you want to say in advance. 2. Use "I" statements. For instance, say, "I disagree," rather than, "You're wrong." 3. Keep emotions in check as much as possible.
June 13, 2015
- Being assertive: Reduce stress, communicate better. Mayoclinic.org. http://www.mayoclinic.org/healthy-lifestyle/stress-management/in-depth/assertive/art-20044644. Accessed April 27, 2015.