Telehealth: When technology meets health care

From researching treatment options to emailing with your doctor, telehealth gives you the tools to better manage your health.

By Mayo Clinic Staff

How many times have you heard it said that the Internet has transformed modern life? Indeed it's probably changed how you stay in touch with family and friends, purchase goods and services, and even search for information about health problems.

Are you using all of the telehealth tools available to manage your health?

What is telehealth?

Telehealth is simply using digital information and communication technologies, such as computers and mobile devices, to manage your health and well-being. Telehealth, also called e-health or m-health (mobile health), includes a variety of health care services, including but not limited to:

  • Online support groups
  • Online health information and self-management tools
  • Email and online communication with health care providers
  • Electronic health records
  • Remote monitoring of vital signs, such as blood pressure, or symptoms
  • Video or online doctor visits

Consider how people with diabetes could use telehealth to manage their health — all without having to leave home:

  • Use a mobile phone or other device to upload food logs, medications, dosing and blood sugar levels for review by a nurse who responds electronically.
  • Watch a how-to video on carbohydrate counting and download an application (app) for it to your mobile phone.
  • Use the same app to estimate, based on your diet and exercise level, how much insulin you need.
  • Send an email or text message to a nurse or diabetes educator when you have questions.
  • Order testing supplies and medications online.
  • Research the pros and cons of alternate treatments, such as insulin pumps.
  • Get email, text or phone reminders when you need a flu shot, foot exam or other preventive care.

Interested in learning more? Check out the following ways technology can help you better manage your health.


An e-visit is a doctor's appointment you do online instead of in person. You type in your question or problem, usually through a progression of questions. Your message is sent to your health care provider, who reviews it and sends a response. You may receive a prescription for medication, a recommendation for a follow-up appointment or other advice. Your messages are secure — meaning no one else can see or read them. Visits can also take place in real time via a video conference.

E-visits can save you — and your doctor — time compared with office visits. They can be especially helpful for people in rural areas or those who don't have easy access to transportation.

Personal health records

A personal health record is a collection of information about your health that you control and maintain. If you have a shot record or a file of medical papers, you already have a basic personal health record. And you've probably encountered the big drawback of paper records: You rarely have them with you when you need them.

Electronic personal health record systems — often called PHR systems — remedy that problem by making your personal health record accessible to you anytime via a Web-enabled device, such as your computer, laptop, tablet or smartphone.

Having a personal health record can be a lifesaver, literally. In an emergency, you can quickly give emergency personnel vital information, such as a disease you're being treated for, medications you take, drugs you're allergic to, and how to contact your family doctor.

May 24, 2014 See more In-depth