What to Expect

The first stop for new Mayo Clinic patients is the Registration Desk where you will be asked to provide demographic and insurance information. You will be assigned a:

• Mayo Clinic Number, a personal identification number which is unique and will be yours for life.medical record number for clinical purposes
• Your Mayo Clinic Number will also be your Billing Account Number if you are the person (guarantor) financially responsible for services provided. The billing account number identifies to whom and where to send the monthly billing statement.

Patients may receive services at any Mayo facility. In Arizona, Mayo includes Mayo Clinic on the Scottsdale campus, Mayo Clinic Specialty Building and Mayo Clinic Hospital on the Phoenix campus, Mayo Clinic – Thunderbird in Scottsdale, Mayo Clinic – Arrowhead in Glendale, and Mayo Clinic – Fountain Hills, in Fountain Hills.

A visit number is assigned to each episode of care and is attached to the end of the Mayo Clinic Number. This number is used to track services and payments. In some cases, there may be multiple visit numbers associated with the same episode of care.

After services are provided, Mayo will send you an Itemized Statement of Charges (View sample Itemized Statement - requires Adobe Acrobat). This document is not a bill. It will provide the detailed visit billing information that will not appear on the Monthly Statement of Account. Please retain this information for your records.

The Itemized Statement of Charges includes the following information:

• Itemized list of charges for services at one of Mayo's facilities.
• Identification of and information concerning your insurance company, if applicable.

In some cases, you may receive multiple itemized statements associated with the same visit. You will receive a separate itemized statement for each facility participating in your care. For example, laboratory and radiology services at the primary care sites may be processed at another facility.

The Monthly Statement of Account will look different and is your bill (View sample Monthly Statement of Account - requires Adobe Acrobat). The Billing Account Number on the statement is the Mayo Clinic number of the person assigned to receive the bill. The Billing Addressee (Guarantor) is the person designated to receive the monthly billing statement listing all patient visits for which he/she is financially responsible. The Itemized Statement of Charges received after each visit will assist the Billing Addressee in understanding the new charges listed on the Monthly Statement of Account.

The Monthly Statement of Account has the following important features:

• Listing of the payments and adjustments made on each accuont since your previous monthly statement.
• Summary of the amount under consideration by your insurance company, if applicable.
• Clearly marked current amount due.

Requesting An Itemized Hospital Bill for Mayo Clinic Hospital

Extensive, specific details of hospital services will not be listed on the Mayo Clinic's monthly billing statement. You can request a complete, itemized hospital bill by calling Patient Financial Services at (480) 301-7033, or call toll-free (800) 603-0558 if you are located outside the Phoenix metro area.