At Mayo Clinic in Arizona, you may receive services at Mayo Clinic's campus in Scottsdale, Mayo Clinic's campus in Phoenix (including the Mayo Clinic Specialty Building and Mayo Clinic Hospital), Mayo Clinic Family Medicine-Thunderbird in Scottsdale, and Mayo Clinic Family Medicine-Arrowhead in Glendale.
All new Mayo Clinic patients will be interviewed by phone or registered on the day of their first appointment. You also may be encouraged to register using Mayo Clinic Online Services. At the time of your appointment check-in, you'll be asked to provide your insurance card and photo identification. You'll be assigned a:
Each episode of care has a visit number, and this number is attached to the end of the Mayo Clinic number. This number is used to track services and payments. In some cases, there may be multiple visit numbers associated with the same episode of care.
After you receive care, Mayo Clinic will send you an itemized statement of charges. View sample itemized statement (PDF). This document isn't a bill. It will provide detailed visit billing information that won't appear on the monthly statement of account. Please retain this information for your records.
The itemized statement of charges includes the following information:
You may see two charges for one office visit. This happens because the routine and preventive portion of the visit must be billed separately from the nonroutine and nonpreventive portion.
In some cases, you may receive many itemized statements associated with the same visit. You'll receive a separate itemized statement for each facility participating in your care. For example, laboratory and radiology services at the primary care sites may be processed at another facility.
The monthly statement of account will look different. This is your bill. View sample monthly statement of account (PDF). The billing account number on the statement is the Mayo Clinic number of the person assigned to receive the bill. The billing addressee (guarantor) is the person designated to receive the monthly billing statement listing all patients and visits for which he or she is financially responsible. The itemized statement of charges you receive after each visit will clarify the new charges listed on the monthly statement of account.
The monthly statement of account has these important features:
Extensive, specific details of hospital services won't be listed on Mayo Clinic's itemized statement of charges or the monthly statement of account. You can request a complete, itemized hospital bill by calling Patient Account Services at 480-301-7033. You may call 800-603-0558 (toll-free) if you're located outside the Phoenix metropolitan area.
The Mayo Clinic authorization and service terms form authorizes Mayo Clinic to release information to:
Due to the varying requirements by federal and state laws, Mayo Clinic obtains the Mayo Clinic Authorization and Service Terms signature on an annual basis (with the exception that Medicare & TRICARE require it for every hospital inpatient admission). At times, you may receive the patient information and Mayo Clinic authorization and service terms form, even with a current signature on file. Below are some reasons that you may receive another form by mail: