What to Expect

In Arizona, patients may receive services at Mayo Clinic on the Scottsdale campus, Mayo Clinic Specialty Building and Mayo Clinic Hospital on the Phoenix campus, Mayo Clinic Family Medicine - Thunderbird in Scottsdale, and Mayo Clinic Family Medicine - Arrowhead in Glendale.

All new Mayo patients will be interviewed by phone or registered on the day of their first appointment. Registration is located on each of the floors in the clinic. At the time you are registered you will be asked to provide your insurance card and photo identification. You will be assigned a:

• Mayo Clinic Number, personal identification number which is unique and will be yours for life.
• Your Mayo Clinic Number will also be your Billing Account Number if you are the person (guarantor) financially responsible for services provided. The billing account number identifies to whom and where to send the monthly billing statement.

A visit number is assigned to each episode of care and is attached to the end of the Mayo Clinic Number. This number is used to track services and payments. In some cases, there may be multiple visit numbers associated with the same episode of care.

After services are provided, Mayo will send you an Itemized Statement of Charges (View sample Itemized Statement — requires Abode Acrobat). This document is not a bill. It will provide the detailed visit billing information that will not appear on the Monthly Statement of Account. Please retain this information for your records.

The Itemized Statement of Charges includes the following information:

• Itemized list of charges for services at one of Mayo's facilities.
• Identification of and information concerning your insurance company, if applicable.

In some cases, you may receive multiple itemized statements associated with the same visit. You will receive a separate itemized statement for each facility participating in your care. For example, laboratory and radiology services at the primary care sites may be processed at another facility.

The Monthly Statement of Account will look different and is the bill (View sample Monthly Statement of Account — requires Abode Acrobat). The Billing Account Number on the statement is the Mayo Clinic Number of the person assigned to receive the bill. The Billing Addressee (Guarantor) is the person designated to receive the monthly billing statement listing all patients and visits for which he/she is financially responsible. The Itemized Statement of Charges received after each visit will assist the Billing Addressee in understanding the new charges listed on the Monthly Statement of Account.

The Monthly Statement of Account has the following important features:

• Account Activity: Summary of new charges and detail of payments and adjustments made on each visit since the previous monthly statement.
• Insurance Claims Pending: Summary of the amount under consideration by your insurance company.
• Current Amount Due: Clearly marked total personal responsibility amount due.

Requesting an Itemized Hospital Bill for Mayo Clinic Hospital

Extensive, specific details of hospital services will not be listed on the Mayo Clinic's monthly billing statement. You can request a complete, itemized hospital bill by calling Patient Financial Services at 480-301-7033, or call 800-603-0558 (toll-free) if you are located outside the Phoenix metropolitan area.