Making Your Payment

Payment of your bill can be made by check, cash or credit cards listed at the bottom of the Monthly Statement of Account. Arizona, Florida and Minnesota residents may enroll to view and pay their bill online at www.mayopatients.org/wps/portal/ptnt. Unless specifically indicated, Mayo Clinic will spread payments across all outstanding visit balances, beginning with the oldest balance, similar to what happens with a credit card balance.

Every Monthly Statement of Account will show the payments and adjustments made on each visit since your previous monthly statement. Once the account balance reaches a zero balance, no further statements will be sent until new charges are incurred.

Why does my statement show two charges for one office visit?
Statements showing two charges for one office visit may raise questions. This happens because the routine and preventive portion of the visit must be billed separately from the non-routine and non-preventive portion. Some insurance providers do not pay for services they consider routine or preventive.

An Itemized Statement of Charges showing two charges for one physician office visit may raise questions. This happens because the routine and preventive portion of the visit must be billed separately from the non-routine and non-preventive portion. Some insurance companies do not pay for services they consider routine or preventive.

In some cases, you may receive multiple itemized statements associated with the same office visit. You will receive a separate itemized statement for each facility participating in your care. For example, laboratory and radiology services at the primary care sites may be processed at another Mayo facility.

If Mayo has a contract with your insurance company, that insurance company will send payment for a portion of your charges directly to Mayo. Patients are required to pay for services not covered by the insurance company, in addition to the deductible and co-payments. If your insurance company does not have a contract with Mayo, payment from the insurance company is likely to be sent directly to you, not to Mayo. You are responsible for the full charge and should use any insurance payments sent to you to pay Mayo. Including a copy of the Explanation of Benefits (EOB) from your insurance company with your payment will facilitate posting to your account.

If you have additional questions or concerns, please call Patient Financial Services Customer Service at 480-301-7033. For calls outside the Phoenix metropolitan area, dial toll-free 1-800-603-0558.