Frequently Asked Questions (FAQs) About Billing

Click on the links below for answers to each question.

        General questions about billing

1. What is the difference between a Mayo Clinic number and a guarantor or billing account number?
2. What is a visit number?
3. I get itemized statements and billing statements from Mayo Clinic. Why do I get so many statements?
4. Why did I receive more than one itemized statement for my last visit to Mayo?
5. Can I obtain an itemized hospital bill from Mayo Clinic Hospital?
6. Why does my statement show two charges for one office visit?
7. Will Mayo Clinic accept the amount paid by my primary insurance company as full payment?
8. What does my insurance company mean by a usual, customary, and reasonable fee?
9. When an insurance company denies part of a claim because of "usual, customary and reasonable" (UCR) allowances, is there an appeal process?
10. How does Mayo Clinic determine its charges?
11. What insurance companies does Mayo Clinic accept?
12. What I do with an insurance payment sent directly to me?
13. Who can I call for answers about my billing questions?
14. I belong to a Health Maintenance Organization (HMO) that does not contract with Mayo. Can I still be a Mayo Clinic patient?
15. I'm an uninsured patient. What am I required to do?
16. How do I make my payment to Mayo Clinic?
17. I need an estimate of costs. Who should I contact?




Medicare-related questions about billing



18. Will Medicare pay for medical services I receive at Mayo Clinic?
19. Does Mayo Clinic accept Medicare assignment?
20. What does "accept assignment" mean?
21. Are there services for which Medicare will not pay?
22. What is an Advance Beneficiary Notice (ABN)?
23. Will Mayo Clinic automatically bill Medicare for services I receive?
24. How do I file my supplemental insurance after Medicare pays?
25. Why are Medicare checks for my care being sent to me and what should I do with them?
26. What if Medicare denies payment?
27. Will Mayo Clinic initiate a Medicare appeal for me?
28. Can I designate Medicare as my secondary insurance payer?
29. I still have some questions about Medicare. Who should I contact?
30. I have Tricare/Champva (primary or secondary) coverage. Does Mayo accept their fee schedule?
31. Will Mayo Clinic file claims for me if I have coverage secondary to Tricare?