Concierge and Patient Travel Services

Concierge Services

Mayo Clinic offers free concierge services to all patients. The Concierge Services Desk can facilitate access to a public notary and provide information on topics that include:

• Mayo campus maps and directions
• Transportation
• Lodging
• Restaurants and grocery stores
• Shopping, recreation, and entertainment
• Community resources
• Local businesses, banks, and worship services

Concierge Services staff is located in the Mayo Building, Lobby level, in the International Center. Hours of operation are 9 a.m. to 5 p.m., Monday through Friday. No appointment is needed.

Mayo Clinic Concierge Services can be reached by:

• Email: concierge@mayo.edu
  
• Telephone: 507-538-8438

Patient Travel Services

Mayo Clinic also offers fee-based personal travel services to assist patients and families. Available services include:

• Flight reservations
• Changes to existing travel itineraries
• Hotel reservations
• Ground transportation, including shuttles, limousine service and car rental reservations

Patient Travel Services staff is located in the Kahler Grand Hotel, mezzanine level. Hours of operation are 8:30 a.m. to 5 p.m., Monday through Friday. No appointment is needed.

Mayo Clinic Patient Travel Services can be reached by:

• Email: mayopatienttravelservices@mayo.edu
• Telephone: 763-852-5501 or 866-551-3392 (toll-free in the USA/Canada)
• Fax: 507-281-2458 or 866-551-4609 (toll-free in the USA/Canada)