Billing and insurance information

It is important to understand the terms and conditions of your insurance. Please contact your insurance company or employer prior to your visit to confirm your coverage and possible financial obligation. Patient Financial Services can assist you with questions or concerns regarding billing and answer general insurance questions.

• General Information/Registration
• Pre-certification
• Insurance plan contracts

Contacting Patient Financial Services

Telephone number

904-953-7058

Payment address

Mayo Clinic Florida
P.O. Box 790124
St. Louis, MO 63179-0124

Correspondence address
Disputed payment address

Mayo Clinic
4500 San Pablo Road
Jacksonville, FL 32224
Attn: PFS Inquiries

General information and Registration

Registration desks are located in the lobbies of the Davis, Cannaday and Mayo buildings and at the Mayo Primary Care Centers. Unless a specific location is indicated on your patient itinerary, registration needs can be addressed at all desks.

New patients

Time permitting, please complete the registration forms and return them to Mayo using one of the options provided in your pre-registration packet. To expedite the registration process, please return paperwork with required signatures and documentation as indicated on the form. If insurance coverage cannot be verified prior to your visit to Mayo Clinic, you will be asked for a pre-care deposit. The pre-care deposit is generally around $3,000 but may be more in some specialty areas. Additional deposits may be necessary after your evaluation if more consultations and tests are ordered.

Returning patients

Each year you will be asked to update or confirm your demographic and insurance information. Accurate patient information is essential for all patient correspondence, including physician letters, patient schedules and monthly statements. Should you have a change in your information during the year, please let us know immediately.

Payment information

You are financially responsible for all services provided at the clinic and hospital. Those costs can include:

• Co-payments/co-insurance
• Deductibles
• Services not covered by your insurance plan
• Fees for elective surgery and cosmetic consultations
• Deposits
• Balance due on accounts
• Pre-admission deposits for hospitalization

Payments can be made at any Registration desk. Mayo accepts cash, personal checks, traveler's checks, Visa, American Express, MasterCard, Discover, Diners Club and Carte Blanche.

Pre-certification and authorization

Your health plan may require you to get its approval before you receive certain services. It is important for you to know your plan's specific authorization requirements to receive the maximum benefits allotted for services performed. It is your responsibility to obtain authorization for outpatient procedures. Mayo will notify your insurance company for all hospital admissions.

Before your visit to Mayo Clinic, review your health benefits booklet or call your health plan to verify your benefits and the plan's requirements. As a courtesy, our Pre-Certification staff can help you obtain approval for services provided at Mayo and can initiate authorization or the predetermination process. Procedures that your health plan considers experimental, elective or cosmetic may require additional clinical documentation to be submitted for review. The authorization process can take up to 72 hours, and the predetermination process may take up to eight weeks.

Itemized Statement of Charges

After each episode of care, Mayo Clinic will send you an itemized statement detailing your charges. This document is not a bill. It will provide the detailed visit information that will not appear on your Monthly Statement of Account (see below). Please keep this information for your records. The Itemized Statement of Charges includes:

• An itemized list of all your charges
• Identification of and information concerning your health plan, if applicable

Monthly Statement of Account

The Monthly Statement of Account, which looks different than the itemized statement, is your bill. Each account has a Billing Addressee (guarantor) who is responsible for payment. The billing addressee will receive a statement listing all accounts for which he or she is responsible. The Itemized Statement of Charges received after each visit will help the billing addressee understand the totals listed in the Monthly Statement of Account.

The Monthly Statement of Account has the following important features:

• Lists the payments and adjustments made on each account since your previous monthly statement
• Summarizes the amount under consideration by your health plan, if applicable
• Clearly marks the current amount due

Billing questions and answers

How can I make a payment on my account?

You may pay by check or credit card by mailing your payment and the top portion of your Mayo Clinic statement to P.O. Box 790124, St. Louis, MO 63179-0124. You also may enroll in online services to view your itemized and monthly statements and to pay your balance. To enroll, request an online services agreement from Registration.

What if I receive a check from my insurance company?

If your insurance company issues you a check for services rendered at Mayo Clinic and a balance remains on your account, we prefer you deposit the payment into your account and write a personal check payable to Mayo Clinic. Please mail your personal check to P.O. Box 790124, St. Louis, MO 63179-0124.

What if I have a question about my Mayo account?

Call the Patient Account Service Center at 904-953-7058. Office hours are Monday through Thursday, 8 a.m. to 4 p.m. ET, and Friday, 8 a.m. to 3 p.m. ET. You may schedule a 30-minute appointment at Mayo Clinic (Davis Building) by calling 904-953-6945. Office hours are Monday through Friday, 8 a.m. to 5 p.m. ET. You may also write to Mayo Clinic, PFS Inquiries, 4500 San Pablo Road, Jacksonville, FL 32224.