Every Patient Every Day

Denis Cortese, M.D.
President and CEO
Mayo Clinic

Patients come to Mayo Clinic every day from around our regions, around the country, and around the world. We are privileged to care for many people from a wide range of backgrounds.

Our patients often tell us they were more impressed by the time our staff spent listening to their concerns and discussing their conditions. For many, the relationship with Mayo physicians and the personal care they receive turn an emotional and anxious time into a rewarding experience.

Our systems, our facilities, our scheduling, even the way our specialists interact are designed with the patient in mind. Most importantly, all our staff personally believe "the needs of the patient come first. " When we ask our people about their work at Mayo, they overwhelmingly tell us they are here because of the opportunities they have to make a difference in people's lives. That kind of commitment translates into the best care for every patient every day.

In this annual report, you will find stories of some of our patients and the staff members who made a difference in their lives. These stories are rewarding for all of us who are part of Mayo Clinic and we are mindful every day of the trust our patients place in us.