Employees define "the Mayo Effect"
Over 700 answers
"What, exactly, is the 'Mayo Effect'? What does it mean to you?"
Mayo physicians, scientists and allied health staff in Rochester, Minn., Jacksonville, Fla., Phoenix and Scottsdale, Ariz., and the Mayo Clinic Health System were asked this question in a 2011 employee survey. Over 700 employees responded. Their answers tell our story.
"It starts with me"
Personal accountability was the most common theme in the answers. One employee answers, "What I do matters. It matters to the patients, the physicians, and Mayo as an organization. It starts with me."
If the Mayo Effect were reduced to an acronym, it would be ME, which turns out to be accurate shorthand for how employees view the importance of individual responsibility. As one employee writes, "the power of the Mayo Effect = me." Other responses, listed below, echo this sentiment.
- "I am very important to the Mayo Effect. I need to do my part."
- "It begins with me to assure that the needs of our patients come first."
- "I am important to the success of the organization and my contributions, great or small, make a difference."
- "My individual work is important in helping to continue Mayo's mission in providing the best care to patients."
- "The power of one person to make a difference."
One employee sums up the pervasive sense of personal responsibility at Mayo with a healthy dose of humility: "It's not about me, but it is up to me."
Other answers clustered around the theme of integrated, unified care, a fundamental tenet of Mayo Clinic.
- "Oneness. Integrated health care, delivered across a spectrum of institutions with similar results."
- "It is the same Mayo no matter which facility you are in. You can expect the same service, treatment, respect, and empathy through integrated services."
- "It takes everyone from housekeeping, to the business office, to the providers to create an unforgettable experience — at any Mayo site."
One employee urged continued vigilance: "We must continue to learn to function as a single Mayo practice."
Trust was another recurring theme, both patient trust and employee trust.
- "Completely trusted and the number one health care provider in the country."
- "I like that Mayo is focusing on affordability and quality, which builds on the trust that patients historically have for Mayo."
- "Trust from the outside, and trust from the inside."
- "I trust Mayo to treat its employees well."
"Here, there, and everywhere"
Many employees wrote about Mayo's global reach:
- People come from all over the world to Mayo."
- "Giving hope to patients all over the world as Mayo goes global."
- "Delivering the best health care value to all who choose to touch Mayo Clinic, no matter where they reside on this planet."
Other employees wrote about Mayo's commitment to fostering global health care knowledge, beyond in-person visits. One employee says, "The Mayo Effect means making Mayo relevant to many more people than will ever set foot in one of our physical facilities." Other comments are below:
- "With a global presence, we are reaching out and connecting with people beyond in-person visits to provide hope and timely solutions."
- "I am part of a larger team that impacts patients — here, there and everywhere."
- "Mayo is a lifelong reliable source of information about wellness and health care."
- "Inspiring and influencing our community — local, regional, national and global."
- "A positive impact extending beyond the typical health care/treatment delivery."
In line with Mayo's strategic goal to provide solutions and hope, many employees referenced hope and a desire to make patient lives better.
- "The most caring staff, the brightest physicians and researchers, and the most diligent attempts to make a patient's life better."
- "The hospital for hope, when there is no hope."