Troubleshooting

Why do I see a blank window instead of a video?
To experience movies or audio content on MayoClinic.com, you must have Adobe Flash Player 9 plug-in installed on your computer. The Adobe Flash Player download page provides general download and installation instructions. For more specific information, you can access Adobe's download page below.

Why are there stops or gaps while listening to videos?
For streaming audio and video to play smoothly, data must be transferred from the Web to your computer at a sufficient rate. Bandwidth constraints, caused by fluctuation in Internet connectivity or excessive activity on your internal network, can interrupt the video stream and cause gaps in the audio. If the poor quality you are experiencing is a result of bandwidth or network limitations, the situation will very likely be temporary. You may want to try again at another time.

You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media.

Do I have the correct browser installed?
You must have a properly configured browser to view video. Currently, Internet Explorer version 6.0 (or later), Firefox version 1.5, or Safari 1.0 or higher is required. You can download the latest versions of each below.

How do I install Adobe Flash Player?
The Adobe Flash Player download page provides general instructions. For more specific information, you can access the Adobe Flash Player download page below.

How will my network's firewall affect my experience?
If you experience problems viewing videos or if you are unable to access Adobe's Web site, your network administrator may need to modify your network settings. Contact your network administrator for more information.



Oct. 07, 2010